If the recipient is not a Zelle member and their bank does not use Zelle, then they’ll need to download the Zelle app and register via it². If the recipient is not a Zelle member, but their bank uses Zelle, then they can register for it via their mobile banking app. If the recipient is already a Zelle member, then the money will be in their account in minutes. There are different scenarios for the recipient accepting the payment: When you’ve confirmed the payment, they’ll get either an email or text with a link to accept it. For this, all you need is the recipient’s phone number and email address. Once you’ve registered for Zelle, you can make your first transfer. If your bank doesn’t offer Zelle, then all you have to do is download the Zelle app separately and sign up through it. If they do, you can enroll through your bank’s mobile banking app or website, simply by entering your phone number and email address. If you’re looking to use Zelle but are wondering how it works, then the first step is to see if your bank uses Zelle. If not, you can simply download the Zelle app.² See if Zelle is the best for you: Zelle vs PayPal Popmoney vs Zelle Zelle vs Venmo If your bank uses Zelle, then you can register for it through your mobile banking app. On top of this, the app is supported by hundreds of banks.¹ If you’re looking to make fast transfers, then Zelle might just be for you. But it's not only for consumers, as a business you might want to know more about the Zelle business account. Zelle is a mobile payment app that simplifies the payment process and allows for peer-to-peer transfers to happen within minutes. If you’ve been thinking about registering with Zelle, but are wondering what Zelle actually is, then read along as we dive into the how-to’s and safety considerations involved in the process. Zelle is one of these services, allowing for speedy, no-fluff peer-to-peer transactions. The ease and speed of new money transfer services make traditional card transactions look like a thing of the past. Sending money to your friends is becoming easier day-by-day. Travelling to Australia Austria Bangladesh Belgium Brazil Bulgaria Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Egypt Estonia Finland France Georgia Germany Greece Hong Kong Hungary India Indonesia Ireland Israel Italy Japan Kenya Latvia Liechtenstein Lithuania Luxembourg Malaysia Malta Mexico Monaco Morocco Nepal Netherlands New Zealand Nigeria Norway Pakistan Peru Philippines Poland Portugal Romania Russia San Marino Singapore Slovakia Slovenia South Africa South Korea Spain Sri Lanka Sweden Switzerland Thailand Turkey Ukraine Vietnam The UAE The UK The US. Life in Australia Austria Belgium Brazil Canada China Croatia Cyprus Czech Republic Denmark Finland France Germany Greece Hong Kong India Indonesia Ireland Israel Italy Japan Luxembourg Malaysia Malta Mexico Netherlands New Zealand Nigeria Norway Pakistan Peru Philippines Poland Portugal Russia Singapore South Africa South Korea Spain Sweden Switzerland Thailand Vietnam The UAE The UK The US. You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account. Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Bank of Hope but are a separate service from Zelle and can take 1 – 3 business days to process. 
If you aren't able to get your money back, please call customer services at 1-85 so we can help you. If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S.
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle.
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